Return Policy
Return/Exchange Duration and Eligibility:
Our return/exchange window is 14 days. To be eligible, you MUST ship the package back within this timeframe, starting from the DELIVERY of your order. For instance, if you contact us on day 14 but ship the return package on day 18, you will not be eligible for return/exchange. In such cases, if a chargeback is issued, we will present our shipping and return policy to your bank.
Return & Exchange Conditions:
Items must be shipped back in the original packaging with intact tags and without any damage to the clothing. Your return or exchange will only be processed after inspection by our team.
How to Initiate a Return or Exchange:
Begin the process by contacting us via our contact page or directly at contact@mariamibrahim.us. Our team will guide you through the necessary steps.
Return Shipping Details:
We provide return shipping labels only for the USA. Customers from other countries are responsible for covering return shipping costs.
Refund Policy:
Upon successful receipt and inspection of the returned item, your refund will be processed and credited back to the original payment method. Please note that it may take a few business days for the refund to reflect in your account due to varying processing times of payment providers.
Exchange Policy:
To exchange an item, contact us within the 14-day window. Once we receive and review the product you wish to exchange, we’ll dispatch the replacement item.
For inquiries regarding website email IDs, please contact at contact@mariamibrahim.us.
